Workplace mediation entails a voluntary and confidential conversation between those involved in the battle, which can be facilitated by an impartial mediator.
The objective of a workplace mediation is for participants to resolve the dispute themselves, by making an educated decision that everyone can live with. The mediator won’t impose a result and a settlement won’t be required or pressured on the participants. We highly recommend 3DMS workplace mediators for mediation work in your office.
Even if the participants can’t resolve the dispute through the mediation process, they ought to acquire a better knowledge of each other’s concerns and viewpoints and a better understanding of the reasons behind the conflict that has arisen.
The clear reason for speaking a workplace battle to mediation is that issues have arisen between a group of people that need resolution through an informal procedure.
It is an empowering process in which the participants are given responsibility and agency for their own outcomes. Consequently, they are spent and any result or resolution attained isn’t imposed on them; and
The organisation sends a clear message that it takes the issue seriously and wishes to invest in helping the participants to browse a way ahead or restore their damaged relationships.
In some cases, complaints about bullying and sexual harassment can be mediated — but only after the matter has been carefully evaluated and there’s genuine agreement between the participants to take part in the mediation procedure.
When is mediation the perfect approach to workplace conflict?
Mediation is but one of a selection of interventions and approaches available when responding to workplace conflict or handling complaints. For it to be the right, there are some necessary pre-requisites, which include:
- The amount of conflict is moderate
- there are clearly identified issues that could have concrete resolutions;
- the participants are participating on a voluntary basis;
- there isn’t any substantial disparity in the bargaining power between the participants;
- the participants are capable of freely expressing themselves and representing their positions;
- the participants agree to confidentiality and accept it is a private procedure;
- there’s a community of interest between the participants, i.e., both of them are invested in the matter being resolved;
- the organisation is ready to offer continuing support to the participants moving forward and agrees to and is ready to facilitate the settlements reached.